FAQs

Frequently Asked Questions

1. How long does shipping take?

Orders are typically delivered within 3–8 business days depending on your location.

Processing time is usually 1–2 business days before shipment.

2. Do you provide tracking information?

Yes.

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

3. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Other local payment options (if available)

4. What is your return policy?

We offer a 30-day return policy.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to our return conditions.

5. Can I cancel my order?

Yes.

Orders may be cancelled within 12 hours of purchase.

Once order processing begins, cancellation may no longer be possible.

6. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with clear photos.

Our team will review the issue and arrange a replacement or refund if approved.

7. Do you ship internationally?

Yes.

We currently ship to multiple countries.

Shipping times may vary depending on destination.

8. My tracking hasn’t updated. What should I do?

Tracking updates may take up to 24–48 hours after shipment.

If your tracking remains inactive longer, contact our support team.

9. Are my payments secure?

Absolutely.

All transactions are encrypted and processed through secure payment providers.

We do not store your full payment information.

10. How can I contact customer support?

You can contact us anytime:

Email: support@veoruranis.com
Phone: +33 7 54 15 65 87

Support response time: 24–48 business hours

11. What if I entered the wrong shipping address?

Contact us immediately.

If the order has not been processed yet, we may be able to update your shipping details.

12. Do you offer refunds?

Yes.

Approved refunds are processed back to the original payment method within 5–10 business days after inspection.

13. Are all products in stock?

Product availability may change depending on demand.

If an item becomes unavailable after purchase, we will contact you immediately.

14. Do you offer free shipping?

Free shipping promotions may be available from time to time and will be clearly shown on the website.