Refund policy
At Veor Uranis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You have 30 days from the date of delivery to request a return.
To qualify for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned with original packaging
- Proof of purchase is required
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- underwear
- swimwear
- earrings
- beauty products
- personalized/custom products
- gift cards
- clearance / final sale items
Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
Email: support@veoruranis.com
We will review the issue and provide a replacement or refund if approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- the item arrived damaged
- the wrong item was sent
- the product is defective
We strongly recommend using a tracked shipping service.
Refunds
Once your returned item is received and inspected, we will notify you regarding approval.
If approved:
- refunds are processed to the original payment method
- processing may take 5–10 business days
Shipping fees are non-refundable.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
After order processing begins, cancellation may no longer be possible.
Contact Information
For return or refund requests:
Veor Uranis
51 Rue de Verdun
26200 Montélimar
France
📧 support@veoruranis.com
📞 +33 7 54 15 65 87