Shipping policy
At Veor Uranis, we are committed to delivering your order quickly and securely.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During high-demand periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
France:
3–8 business days
Europe:
4–10 business days
International:
5–15 business days
Please note that shipping times are estimates and may vary depending on destination, customs clearance, and courier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Shipping Costs
Shipping fees are calculated at checkout depending on your location and selected shipping method.
Free shipping promotions may be offered from time to time.
Delays
While we do our best to deliver orders on time, delays may occur due to:
- high shipping volume
- customs processing
- weather conditions
- courier disruptions
- incorrect shipping information provided by the customer
Veor Uranis is not responsible for delays caused by third-party shipping carriers.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at:
If the order has already shipped, we may not be able to make changes.
Lost or Stolen Packages
Veor Uranis is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience an issue, please contact the shipping provider directly.
Customs & Import Duties
For international orders, customs duties or import taxes may apply depending on your country.
These charges are the responsibility of the customer.
Contact Us
If you have any shipping questions, please contact us:
Veor Uranis
51 Rue de Verdun
26200 Montélimar
France
📧 support@veoruranis.com
📞 +33 7 54 15 65 87
🌐 veoruranis.com